Russian Railways unified service number. Hotline for Russian Railways employees. Hotline for passengers and employees of Russian Railways – prospects for remote support

Passenger transportation by rail involves many nuances. The level of service does not always meet established standards. Russian Railways has a telephone line where customers can ask questions about service or make complaints about the quality of services. If this does not help, citizens can contact the organization’s management or the prosecutor’s office in writing.

Citizens who wish to use the services of Russian Railways can contact the company's help desk.

The line for passengers operates by number 8-800-775-00-00 . The phone is free for any subscriber from the Russian Federation and works around the clock. The caller contacts one of many specialists or receives information from an answering machine.

At the Russian Railways unified help desk you can get advice on the following issues:

train departure and arrival times;
rules for transporting things and pets;
ticket prices;
issuing tickets of various categories, for example, premium ones;
travel arrangements for disabled people;
service on trains and at company facilities;
other questions.

The Russian Railways hotline is not intended for:

ticket reservations;
consideration of appeals regarding railway communication with Crimea;
consultations on the company’s work during the 2018 FIFA World Cup;
consideration of claims in connection with causing material damage or harm to health.

Citizens have the right to leave their comments on the quality of work and suggestions for optimizing service. For complaints that require a written response or a hearing, there are other channels of feedback.

On what basis can complaints be written?

Usually citizens decide to write a complaint to Russian Railways for several reasons:

the quality of services does not meet the established rules (it’s hot/cold on the train, the toilet doesn’t work, etc.);
the delivery time of cargo or luggage has been exceeded;
company employees violate sanitary standards;
the passenger's health is harmed;
During transportation, a conflict arose with employees;
other circumstances.

If a person is on the train and wants to quickly resolve the problem, then they should contact the Russian Railways passenger support service by phone.

Nuances of filing a complaint against Russian Railways

Claims of a property nature and appeals regarding minor violations (rude treatment by company employees or non-compliance with the traffic schedule) should be sent to the managers of Russian Railways. If the correspondence does not give the desired result, you should file a claim in court.

If the rules of law are violated, a person can draw the attention of the prosecutor's office to the problem. The written appeal must contain a reference to a specific article of the regulatory act that was not complied with when providing passenger transportation services. The area is regulated by the provisions of Law No. 17-FZ “On railway transport in the Russian Federation” dated January 10, 2003 and the Government of the Russian Federation Resolution No. 111 dated March 2, 2005, which approved the rules for the provision of services in railway transport.

An employee of an organization can also do so if his rights are violated. The application is sent to the local supervisory authority. In Moscow, such requests from citizens are considered by the MMTP; it is possible to apply through the Internet reception - http://www.mmtproc.ru/i-reception/.

Drawing up a complaint to MMTP

The document must contain the following information:

name of the government body to which the appeal is sent, its address;
FULL NAME. and the place of residence of the applicant;
description of the problem: date, place, what violation occurred;
an indication of the norms of legal acts that were violated by Russian Railways employees;
assertion that the described actions resulted in a violation of the rights and interests of the applicant;
requirement to the prosecutor (conduct an inspection, issue an order, etc.);
list of applications;
date, signature, surname and initials.

The document is drawn up in free form. The application should include evidence that the citizen applied to Russian Railways for transportation services, but a violation of the law occurred.

Appeal to the head of Russian Railways

On the company's official website there is a special form through which you can write a message to the General Director of Russian Railways - http://www.rzd.ru/public-reception/portal/ru?STRUCTURE_ID=5216.

In the Virtual Reception of Russian Railways, anyone can draw the attention of the head of the company to any problem. In order for the complaint to be considered, the following information must be provided:

FULL NAME.;
the region where the problem occurred;
applicant’s status (Russian Railways employee, passenger or cargo sender);
the essence of the appeal (complaint, proposal or other);
subject (safety, work as a company employee, etc.);
text of the appeal.

An interested person can attach a file on the topic of the application, for example, a photo or scan of a response from a local division of the organization.

You should write a complaint to the head of Russian Railways briefly, without emotional assessments.

The message should concern a problem that the person could not solve. For example, if a passenger wants to complain about the work of commuter trains, then he should use the hotline or contact an official at the local office.

Contacting the company hotline

When calling the Russian Railways support service at 8-800-775-00-00, the client is contacted by an answering machine. During communication with the robotic system, a person can receive background information, for example, about the procedure for purchasing tickets. If necessary, the citizen is switched to the operator, where he can present his claim in detail.

In addition to the helpline for clients, there is a helpline for employees. By calling 8 800 100 15 20, employees of the organization can report violations of the procedure for paying wages, providing workwear, non-compliance with safety regulations in departments, etc.

Other contacts of JSC Russian Railways

If a citizen wants to solve a problem related to payment or, he should send a message to the e-mail box [email protected].

Gennady Tikhonov

Articles written

JSC Russian Railways has been a monopolist in the field of railway transport and passenger transportation for many years. Outwardly, Russian Railways is a successful and efficiently operating company, but the level of service and quality of service today does not please the majority of passengers. Often citizens encounter various troubles, such as rudeness of cashiers, unreasonable increases in tariffs, exceeding the authority of conductors, lack of heating on an electric train or train, etc.

Not every citizen of the Russian Federation knows what to do in this situation. An effective solution would be to write a complaint to the competent authorities or leave a verbal message by calling the hotline. Only by paying attention to your problem can you achieve the protection of your constitutional rights and interests, defend justice, and stop illegal actions against Russian Railways passengers. You can find out how and where to complain at any time on our website.

Here, consultations with the best lawyers in this area of law are available around the clock. Expert services are completely free and available to residents of all corners of the country, not just Moscow. You can contact consultants by phone or online. Lawyers will study your problem remotely and promptly provide an effective algorithm of actions aimed at protecting the interests of the client.

Where to complain about Russian Railways

When faced with problems on the railway, it is always necessary to try to resolve the conflict within the Russian Railways company. There are several options for contacting the carrier’s management:

write an application to the regional representative office of the company;
complain to the central department of Russian Railways in Moscow;
leave a request on the transport company’s website.

Citizens also have the right to write a complaint directly to the head of Russian Railways OJSC, Vladimir Yakunin. By going to the email address v-yakunin.livejournal(dot)com, you can leave your comments, complaints, claims, wishes, etc.

It is worth noting that in most cases Yakunin does not respond to requests from passengers, arguing that the problems are too minor and can be resolved at the local level. Therefore, you should write to him in exceptional cases.

If the central department of Russian Railways in Moscow has not responded to citizens’ complaints, you must contact the Moscow Interregional Transport Prosecutor’s Office. You can contact representatives of MMTP through the official website of the organization. Upon receipt of the application, the structure will conduct an investigation and hold the violators accountable. If you have not just become a victim of rudeness and incompetence, but have received severe moral, physical or material harm, you should immediately dial the police phone number. Law enforcement agencies are authorized to solve such problems.

Russian Railways hotline and its benefits for passengers and conductors

Almost all citizens today have a mobile phone. This is sometimes quite enough to solve problems with Russian Railways. Today the company has two hotlines – for employees and passengers. They began working in 2000 and have already proven their effectiveness, convenience and efficiency.

In addition, it is extremely important that the staff understand all the processes taking place in the holding, and that they quickly and clearly receive an answer to any question they have. This is exactly what you will be doing,” he said, turning to the operators. – We want to bring all information flows into a single “window” - the “Hotline”, through which any employee of the holding will be able to receive answers online, and we will have an idea of what information is missing locally, what problems require priority attention, and much more.

“We selected the employees to work on the line very carefully,” commented representatives of the contact center. – Preference was given to candidates with education in sociology, law, pedagogy, and psychology. Most of them have significant experience working in the Russian Railways contact center, that is, they communicated with passengers, railway workers and processed requests to make further decisions in the company. Additionally, we employ employees who worked in human resources services. All specialists have undergone an intensive training course: this includes direct acquaintance with all the regulatory documents that we will have to cover within the scope of consultations, and analysis of some specific life situations.

“I have a question,” a man’s voice is heard in the telephone receiver, “when will the issue of paying daily allowances on a business trip be reconsidered?”

“Historically, in the company, the amount of daily allowance was tied to the amount of the allowance for the traveling nature of the work,” Dmitry Shakhanov undertook to personally answer the question. “A decision has already been made, and soon there will be a corresponding order from the president of the company to separate these two concepts. The first stage will be to increase the amount of allowances for the traveling nature of work. This primarily concerns drivers and track assemblers. And in the second stage, starting from 2012, the daily allowance will be increased.

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Russian Railways hotline

You won’t surprise anyone by issuing travel documents through the official Russian Railways website; just register and log into your personal account. However, if you do not have Internet access at hand, then an urgent issue can be resolved with a single call to the Unified Information Center of Russian Railways.

Russian Railways hotline number

The constant telephone number of the Russian Railways hotline: 00 00. Calls from mobile and landline numbers throughout Russia are free. With the help of the Russian Railways support service, passengers usually resolve issues related to rail travel:

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Timetable of passenger trains, electric trains, long-distance trains.
Current changes to the existing schedule.
Long-distance train route.
If there are no seats, select a travel option with transfers.

In addition, call center operators accept passenger complaints, as well as suggestions for improving the quality of service for Russian Railways employees.

Free Russian Railways hotline

You can call the toll-free hotline of the Russian Railways information and service center 24 hours a day. And you no longer need to waste personal time and go to the station to clarify information on train movements, ticket availability and other issues. By dialing a single number, there is no need to wait in line for a solution to the problem, but to quickly talk to a knowledgeable specialist.

Hotline for passengers

To resolve a specific issue, passengers can use different communication methods:

Complaints are usually submitted on the company’s official website or via a single information and service center number.

For participants of the Russian Railways Bonus program there is their own feedback form on the rzd-bonus website. The application must be accompanied by photographs or screenshots, the size of which does not exceed 1 MB. Each application is reviewed by specialists within 30 days. The response will be sent to the sender's email address specified in the request.

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Hotline for questions regarding tickets.

To resolve issues related to the purchase or return of tickets, passengers are invited to use the feedback form on the company’s website or hotline.

Hotline for employees

Russian Railways employees can resolve any questions that arise using a special telephone number 15 20. Employees of all divisions of Russian Railways can call.

Russian Railways employees can file a complaint by calling the Hotline number. The complaint usually contains facts of violation of labor rights.

What cases is the hotline intended for?

By dialing the Hotline number, passengers will learn:

Possible delays in train movement.
Baggage transportation costs
Calculation of return of travel documents.
Availability of places of different categories of convenience and their cost.
Rules for traveling with children.
Rules for carrying baggage, hand luggage, and pets.
Rules for purchasing and returning tickets online.
Changes in the cost of travel documents.
Rules for traveling to the CIS countries and abroad.
Operating hours of ticket offices at Russian Railways stations.
The name of the services provided and their cost.

In what situations will specialists not be able to help?

If a passenger needs to book tickets, it is unlikely that it will be possible to do this through the Russian Railways Hotline. It is better to go to the train station where you are staying.

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Russian Railways hotline statistics

Full operation of the Russian Railways hotline is ensured by operators. Every day they receive more than 150 thousand calls from residents of the country and more than 60 million calls a year.

Other methods of communication

To communicate with Russian Railways employees, it is convenient to use other communication methods:

The Russian Railways group in Contact was launched in 2006. There is also information about train cancellations or postponements.

A special group has been created for active users of Odnoklassniki to receive the latest information about the company’s activities and clarify questions of interest.

In the Russian Railways communities on Facebook and Twitter, passengers learn about the latest company news and ask questions. The chat in the Telegram messenger application is used to communicate with other Russian Railways passengers and company employees.

By writing a letter to the company's address, the client will be able to solve the problem with the purchase or return of electronic tickets.

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Contact on the official website.

The virtual reception organized on the Russian Railways website does not advise passengers on seat availability or the current schedule. The service helps to cope with more complex problems related to passenger handling and services provided. Through a virtual reception, the client has the right to leave a complaint or gratitude to an individual employee or the company as a whole.

Through the mobile application, users will find out the current train schedule and the availability of tickets on a specified date. Registered passengers purchase tickets directly from the app.

When traveling by rail, problems are quite possible. Professional and prompt assistance can be obtained by calling the Russian Railways Hotline or using another convenient method.

Registration

A request will be sent to the e-mail address you provided; to confirm your registration, follow the link.

Password recovery instructions have been sent to the specified e-mail.

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Russian Railways hotline. Phone number

Although the Russian Railways train schedule is quite stable, life still sometimes makes its own adjustments. There are many emergency situations, the most common are that the train has been moved, cancelled, or is delayed. Anything can happen to passengers on the road: someone forgot their luggage, someone got off at the wrong station. Yes, any person needs advice from time to time, even if it’s just to find out if there is a train on the route and when it departs.

Previously, getting through to an operator required boundless patience, because not everyone could constantly listen to busy tones on the handset and dial a number for the hundredth time. Plus this is time, and there is never enough of it. Now a hotline has been launched for Russian Railways passengers, where the operator quickly and fully answers all questions.

Passenger assistance service

A unified information and service center, or in other words, a hotline, is a multi-channel telephone that works for passengers 24/7. Consultations are provided by phone number -00-00. The service is free for all operators and is available anywhere in Russia.

Is the hotline number listed here?

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The hotline at JSC Russian Railways was launched in 2000. Today, calls from passengers from all over the country are received and processed by about 2,500 operators, and the number of calls per year reaches tens of millions.

In addition, the hotline operates a robotic consultation system. It recognizes the request that a person has made, searches for the answer in the company’s information system and voices it to the caller.

What services are provided by telephone?

At Russian Railways, the hotline is a real lifesaver for all passengers. You can contact the multi-channel telephone with literally any question. Thus, with its help, passengers find out changes in the schedule of trains and electric trains, the cost of a ticket, how to get to a particular locality, resolve issues with the service, leave their complaints, suggestions and requests.

Possibilities of the Russian Railways hotline

The unified helpline provides advice and assistance on the following issues around the clock:

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service and maintenance on trains;
travel on long-distance trains;
issuing tickets (including premium, discount, without a seat);
transportation of luggage, animals;
travel for people with disabilities;
financial issues (writing off money to pay for a ticket, refunding money for a ticket, etc.);
interaction with Russian Railways employees;
in other cases.

You can call the hotline, for example, if there is a conflict with the conductor, problems with boarding a flight, to find out how to get to a remote station, lost property, and so on.

What can you complain about on the train?

Although Russian Railways service has improved significantly in recent years, there are still many passengers who experience unexpected situations. Not everyone knows that you can call the Russian Railways hotline if:

it's cold on the train;
the conductor has conflicts when boarding the carriage or being served;
Russian Railways employee is incompetent;
the carriage does not meet sanitary standards or is unsafe;
staff demands additional payment;
the ticket price does not correspond to the stated price or there are no benefits.

It is important to understand that a complaint left on the hotline will not always lead to a resolution of the conflict, but it will definitely help in eliminating a difficult situation on the spot.

How does the call work?

First, the passenger's call is answered by a robotic information system. It warns against spam addressed to the operator. She invites the caller to clarify his request using simple commands. If there is a solution in the system, it will be announced in a matter of seconds. In this way, you can, for example, get an answer to the question of how to register on the Russian Railways website, how to return a ticket, about tariffs, benefits, and transportation rules.

Communication with the operator is used for those cases when a prepared answer does not exist. For example, if you need to leave a complaint, book a train ticket, or resolve an issue with an incorrect debit of money from your account.

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Other contacts of JSC Russian Railways

To find out other Russian Railways hotline numbers, just call the number. In addition, in the “Contacts” section of the official Russian Railways website you can find information about all telephone numbers and addresses where anyone can contact the company to resolve their issues.

Sometimes it is easier and faster for Russian Railways passengers to find out the necessary information without using the hotline, but by calling the local station. Links to all Russian Railways branches are collected in the “All Sites” section of the company’s portal (in the upper right corner of the page). Having contacted the desired railway, the visitor will be able to find on its pages local telephone numbers where they can call for consultation.

Hotline for Russian Railways employees

The unified information and reference resource “Hotline” for employees of JSC Russian Railways20.ru is a channel for feedback with the holding’s management, created to optimize the work with employee requests based on the “single window” principle.

This site provides the following features:

Here you can get information on current issues in the activities of the Russian Railways holding company;
Using this portal, any employee of the Russian Railways holding company can get answers to questions that concern him, ask his own question or leave a request, a proposal, which will certainly be considered by the management of Russian Railways JSC;
The portal provides a quick search for information that is most in demand by each employee of JSC Russian Railways; here you can get advice on an issue that interests you or general information and reference support;
Using this portal, you can express your opinion by participating in sociological surveys for employees of JSC Russian Railways, the results of which will be taken into account by the company's management when making management decisions.

By calling the single “Hotline” 1520, employees of JSC Russian Railways can obtain information:

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on wages and a new bonus system;
on a new collective agreement and social package;
on the procedure for employment and training of personnel;
on social support programs for employees and retirees;
about corporate housing policy.

The call is free for all regions, including from mobile phones.

Company employees can also send thanks and suggestions to the company management, heads of departments and structural divisions.

Russian Railways hotline

Help service of JSC Russian Railways (Russian Railways)

Russian Railways hotline

There are many cases in life when it is impossible to keep track of everything in the world. This especially applies to Russian railways! Either the train will be moved, or you won’t be able to buy tickets, but you never know what can happen during the preparation process. Previously, it was very difficult to reach Russian Railways by phone. You had to listen to this eternal “busy”, and you can’t ask the cashier much at the window; sometimes they bark at you so much that you don’t even want to go anywhere.

Fortunately, times are changing. In 2000, the Russian Railways (RZD) company launched a convenient hotline. This is a modern multi-channel number in the 8-800 code, by which you can call and find out all the necessary information absolutely without any problems. For example, by calling the Russian Railways hotline number, you can find out information about changes in train schedules, ticket prices, and also complain about poor quality service on trains.

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For example, if you froze in winter on a train, you were attacked by ticket inspectors, your property was lost - your call to the Russian Railways hotline will definitely be heard and action will be taken.

Statistical data.

Some statistics: calls on the hotline are accepted by 2,400 Russian Railways operators; they process up to 60 million calls a year. A single number replaced 248 station contact numbers! Full integration with the software package of JSC Russian Railways was ensured, which made it possible to process all requests online.

For the first time, a system for dynamic recognition of a request by a robot was introduced on the Russian Railways hotline, searching for an answer to the request in the Express-3 information system and voicing it to the client with a speech synthesis system.

Use the trains of JSC Russian Railways!

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Russian Railways Help Desk

How to contact the Russian Railways information center: phone number, hotline, opening hours, peak hours, personal account, e-mail, links, FAQ.

Russian Railways help desk telephone numbers

Opening hours and peak hours

useful links

Postal address for correspondence

Russian Railways Help Desk: we will be glad to know your opinion about this organization, but we kindly ask you to respect the rules of Speshun and refrain from rudeness, insults and obscene language.

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Complaints and reviews about Russian Railways

Good afternoon We traveled from Kirov to Kazan on 06.01 and from Kazan to Kirov on 10.01, ticket prices are more expensive than in the summer, and the service is getting worse and worse. Shame on you, comrades! Terrible carriages, smell and dirt in the reserved seat when traveling with a child. In the summer the same thing happened, we went to Kazan and Moscow twice, for which we pay a lot of money. The train travels for 10 minutes and stops at stations for 20 minutes or more. Make an email. Before Kazan at least once a week. There is a lot to write about, people in such carriages are dangerous and unhealthy, after the war the carriages and service were better.

Kiev direction: 1. Why are the majority of old electric trains served at distant points (from 100 to 200 km from Moscow), where people suffer for 2-4 hours every day? When it is 15m-1h to points in the Moscow region, mostly new ones go. Why the reduction in trains from 11 to 9 cars? And 22.48 Kaluga 1 is generally terrible, it sucks, and there are 6 cars in total. Toilets - no entry

The carriages of the Dubna-Moscow express have become not at all comfortable! The seats are hard, the backs do not recline, there are no tables. The seats between the rows are narrower than on the train. The toilets are dirty from the final stop. Why, tell me, did the fee remain the same? We traveled on January 6 by express from the Bolshaya Volga, departing on 13.04. Car 8 is full. The little child was crying a lot. I asked to go into empty carriage 9. She explained that after her shift she needed at least a couple of hours of sleep. The conductor stood up and literally blocked the passage to the carriage with her chest. (and 10.

Tonight, on the train: Nizhnevartovsk - Tyumen - Volgograd No. 105 e dated January 4, 2018, the train guards beat my husband: handcuffing him and driving him into a corner, without any explanation! My husband drank the night before and didn’t make a row on the train. They approached him, tied him up as a “hard offender” (he was a calm person himself) and beat him. Moreover, he himself previously worked in the field of train security and was very surprised by this behavior of the security officers. We intend to submit an application to at least the management of Russian Railways (TP).

Hello. I live in the Primorsky Territory and periodically use the services of Russian Railways (since 2001) - I travel from Vladivostok to Dalnerechensk, Lesozavodsk and back. You have to buy a ticket at least 2-3 days before departure. Later it is almost impossible to purchase a ticket. I'm buying a reserved seat. There’s no need to talk about holidays and holidays: not only are there no tickets available, but their cost also increases significantly. Is it really impossible to run more cars? There is already density here.

Good afternoon! My name is Julia! For the third day in a row (11/17/2017, 11/20/2017 and 11/22/2017) almost every hour I call the hotline, telephone for inquiries, tel.: to consult about transporting animals on long-distance trains. The operator answers, switching to another consulting department, where within 10 minutes. The operator to whom you are switching does not answer (does not pick up the phone). Question: why do you need a phone number for inquiries and switch to the next one?

Hello! For some unknown reason, the high-speed electric train “Sputnik” in the Kazan direction at the station. Ramenskoe is always served exactly at the minute of departure, which is why a crowd is formed and departure is delayed, for this reason the electric train arrives at the final station late, which is why people start to rush and push!

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I was traveling with my mother from Moscow on October 11, 2017, we bought a ticket for the Moscow-Barnaul train, train number, from Moscow to Omsk everything was fine, the ride was normal, calm. Then, when we arrived to Omsk, a place not far from us, some “Lokhushka” from Omsk sat down, she was going to Slavgorod like us, we were lying with my mother, talking about our personal things, “we were keeping secrets,” “she” supposedly thought that she heard obscene me vocabulary, let her be so indignant that they say you are not cultured people, which I say from.

I was traveling on train 604 Solikamsk-Ekaterinburg on November 5th. The conductor from carriage 5 was very rude, shouted at the entire carriage, and was dissatisfied with everything. In the first compartment there were bags of linen and blankets on the upper shelves. When I asked to make room for a bag, she muttered something and left, so I had to leave the bag on the floor in the aisle. I travel by train very often, and this is the first time I’ve encountered such an attitude. Such boorish attitude towards people needs to be punished.

Today, National Unity Day 04.11.17, This cashier at the Testovskaya railway station (towards the region) did not even deign to come to the window and help buy a ticket (she sat and said something under her breath). It’s a pity that people in such places don’t help passengers ((((

Hello. Please pay attention to the illegal collection of money in the toilet of the Tsarskoe Selo station in Pushkin. On October 10, 2017, when visiting this establishment, I was required to pay 30 rubles. Arguments in favor of preferential categories of citizens - I am a pensioner, disabled III - had no effect. Motivation - lack of a train ticket. It was useless to argue, and there was no time. I had to pay. I was not given a check for payment. By the way, the sanitary condition of this PAID “establishment” leaves much to be desired. Please take action. Sincerely, Olga Selyutskaya.

Please consider the complaint against the cashier of Russian Railways in the village of Chelyuskinsky Polishchuk L.V. 10/03/2017 at 7-50 I bought a ticket to Moscow and paid for it with ten and five ruble coins, to which she told me “it’s that you gave me small change, every day they’re walking around here with this little change” then she started yelling that I’m delaying everyone. This is not the first time she’s been clingy and rude to people at the workplace. Please take action.

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Good afternoon For a very long time I have noticed long queues at the ticket office to buy train tickets, especially during rush hour! And then I was faced with a fact, namely, there was a lunch break at the box office for a whole hour! My three children and I had to sit on the platform and wait for an hour! And I was not alone! It was a day off, namely, it was a city day, and a lot of people gathered! The schedule was always hanging in the window, but when you leave in the morning, you simply don’t pay attention to it! The village is large, according to official data there.

I ask you to take action and deprive the cashier of the Russian Railway station in Fryazino 100 times the amount. Today, September 26, having asked for help in the electric train schedule and getting a ticket, she gave incorrect information and then punched the ticket. After they asked for a ticket on the train, it turned out to be invalid. But the cashier-controller refused to even listen and demanded that I either get off the train or pay double, but despite the fact that during the conversation I said that I needed to get on the Aleksandrovskaya line, he punched the ticket for the full amount, although he knew that there would be a station on this line Mytishchi. Please take action.

Chkalovskaya station towards the region. I already missed the train for the second time because the card payment terminal did not work. There is only one cash register, there is a queue of 5 people. The payment machine located near the cash register also does not accept cards. You have to run to the other side, but there are even longer queues.

I work until 22:00. Now we have to wait 1 hour and 15 minutes for the train to Podolsk instead of 40 minutes on the previous schedule. It's scary to ride on an empty train when it departs. Why not change your departure time an hour earlier? By the way, at this time the train used to be full. Maybe they will change the schedule for people? After all, you have to get up for work at 6 in the morning. 4 hours is not enough for rest.

Yaroslavl direction. Directions from Malenkovskaya station to station. Losinoostrovskaya. I bought a ticket. Because of the beggar musicians wandering around the carriage, I didn’t hear the announcement of my station and drove on. I got off at the next one (Moose), but couldn’t get to the opposite platform to get back. Not only is the crossing only behind the turnstiles, that is, you need to leave the station and again buy a ticket to enter. Also, an exit ticket costs more than 200 rubles. The girl worker was not impressed by the situation and refused to let me out.

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Train 234 Adler-Ekaterinburg. Departed on September 12, 2017. And arrived on September 15, 2017. We were accompanied in the carriage by conductor Irina Iskortseva, a young energetic girl. It shouldn’t be like this - standing alone for 3 days. Naturally, she felt ill upon arrival. Respect and respect for her, she fulfilled her duties with dignity. Management should take care of its employees. Don't leave conductors alone on shift!

In the city of Novouralsk, Fischukova works. B (cashier). The fact is that this woman repeatedly sold tickets to the wrong station that the buyer said. As a result, problems arose along the route. Yes, I know I should have checked the ticket, but there were less than 5 minutes left before the train. The woman also communicates very incorrectly with clients and does not take care of her appearance. No matter how a person works in the service sector, one must take care of one’s appearance. Please take action against this employee.

I understand that my complaint will not change anything, but I still want to speak out. This morning, after spending the whole night on the train, I needed to purchase a ticket at the Rzhevskaya station in order to continue my journey home. However, at the box office they refused to sell me a ticket, although everything was fine before I arrived, the second cashier (or the third, fourth, I don’t know how many people there are in this gang) stood opposite me and literally yelled at me to get out of the line and go to the machine, which People can buy a ticket at the box office.

Latest updates

(2 hours 5 minutes ago)

Termination of the contract with STEK LLC

(3 hours 6 minutes ago)

The seller refused to accept the goods of inadequate quality and return the money